Orbitz - I have a $1855 credit that I cannot use in my only holiday because of their issue!
Travel agent ripoff - Complaint
MANKATO, MINNESOTA -- I just hung up from Orbitz and I am very dissatisfied, very pissed as I am writing. They are not helpful, not understandable, and screwup company!!! Here's my case,
I have booked for an international flight on June 2012 that costed me 1855$, then a week after I was accepted for a summer job, so I had to stay in the United States to work. So I called Orbitz to cancel my ticket, they canceled it and told me there is no way to refund it, I can only use my credit within a year, and I can only use it with American Airline; I told them ok as long as I could use the credit later which is in the timeline of June 2012 to June 2013.
The agent told me that my 30$ rebooking fees will be waived. Christmas came and my family spent the time in the US which there is no point for me to use my credit at that time to go home. Finally, I have decided to use it in March 7th which is my spring break holiday and the only holiday that I have until the expiration of my credit it as I am a full-time student and work in the summer.
I called them today which is Feb 21st to book for March 7th and to return before school starts at March 15th and the agent basically told me, the other agent that waived your 30$ rebooking fees did not give us reasonable information to waive it so we did not waive it, I said OK! Whatever, let me just book my flight and use my credits. So he went searching for a flight and get back telling me that there is no American Airline flying in the Spring Break so I basically can not use it!!
They are telling you to use your credit whenever while you are not sure if they will fine the Airlines that "they want you to use", they will not extend the expiration of your credit, they will not refund your ticket?! What a rip off!! It is 1855 dollars have just went out of my wallet for nothing with this screwup company! They will not understand any issues that happen to their customers.
I will not use Orbitz whatever happens, I will not deal with them anyway possible, and I do not want anyone to be in my situation. It is easy for them to charge your card but they would not give you a cent back whatever issue that might occur, and expect surprise fees as you go into any process with them.
Anyone who have credit with them, use it manually through the Airline itself because if Orbitz do it for you, THEY WILL CHARGE YOU A REBOOKING FEES and 275$ FOR WHATEVER REASON THEY SAID its for. Use your credit, and never deal with them again because I assure you, you will have headaches if you change your mind on a flight!
Ripoff company, money all matter to them, screwed a lot of customers.