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Allstate Home Owners - Allstate no service, no concern, no empathy
Allstate Homeowners - Complaint
Review by w103kln on 2013-02-22
Rating: 
GREENVILLE, OHIO -- Living room ceiling fell in while family (two young children) in family room. Explosive, dust throughout the house. Rafters to room exposed, drywall and insulation 3-5' deep in the room dust and debris flying throughout house. Evacuated family and called Allstate 800- 24 hour claim number. they said a contractor would be sent out in the morning and someone would call that night. No one called. No one showed up. Called Allstate back at noon, contractor showed up at 2pm. No claims adjuster? Contractor asked what the problem was, said Allstate said there had been a fire and he was a fire specialist? When he opened the front door to the living room he said "oh my God!" what happened here? This is dangerous, don't move back in. He said the weight of the ceiling would have killed anyone in the room. He said he'd call Allstate and let them know clean up was necessary before we could get back into the house.
Allstate called and said the claim was denied. When asked why? The girl laughed.... When told this was not funny as we could have been killed (the babies bassinet was buried in drywall). She said 'oh, well I just wanted to tell you why it was denied.
So, homeless for now, 2 days lost work, we're bagging up insulation, stacking up broken bits of drywall trying to get back into what's left of our house..... no thanks to Allstate, no service, no concern, no empathy--but don't be late on your premiums.
Allstate called and said the claim was denied. When asked why? The girl laughed.... When told this was not funny as we could have been killed (the babies bassinet was buried in drywall). She said 'oh, well I just wanted to tell you why it was denied.
So, homeless for now, 2 days lost work, we're bagging up insulation, stacking up broken bits of drywall trying to get back into what's left of our house..... no thanks to Allstate, no service, no concern, no empathy--but don't be late on your premiums.
Comments:
Posted by Old Timer on 2013-02-22:
So much for "You're in Good Hands with Allstate". File an appeal once you figure out what caused the collapse.
Posted by trmn8r on 2013-02-22:
Subtracting out the emotion, and the lack of caring from the "good hands" people, what was the actual reason for denying the claim? That is the most important factor - she said she was calling to tell you the reason for the denial. What did she say?
Posted by JR in Orlando on 2013-02-22:
What was the cause of the denial? The issue that might be there is that this is not an "accident" caused by an outside force, but is a cracking, expansion, etc. of the house. My policy, state farm, does not cover it.
In that case, it would be similar to peeling paint, which would not covered. It may be a defect in the building of the house, or resulting problem related to the construction. Before I did too much clean up, I would have an independent adjuster come out, who could help with determining the cause. Perhaps you have a claim against the builder.
I assume you took lots of pictures before cleanup.
In that case, it would be similar to peeling paint, which would not covered. It may be a defect in the building of the house, or resulting problem related to the construction. Before I did too much clean up, I would have an independent adjuster come out, who could help with determining the cause. Perhaps you have a claim against the builder.
I assume you took lots of pictures before cleanup.
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