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Never Ever Shop From Kohl's
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Review by Fleura661 on 2013-02-22
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MEDFORD, MASSACHUSETTS -- I used to shop from Kohl's I am a customer since 2006. This week 02/19/13 I went there with my 2 kids, my husband and my friend, my husband was holding my baby stroller (2 month) before I made check out my daughter want to go to the bathroom at this time my husband gave me my baby stroller and he took my daughter, after I paid for my purchase, I left Kohl's ,few second later I heard a rude woman asked me to stop. I shocked especially when she told me you left with no paid items than i follow her to the office. My problem is : my daughter (3 years old) she put 2 cheap toys cost less than $8 on the button of my baby stroller. I tried to explain to her she is my daughter who put them their not me , and the stroller wasn't with me either, I didn't see the items trust me ,but she don't care about what i m saying ,she accused me and she told me how can I trust you maybe you saw them. I asked her many times to go back to the camera and see the tape, and she started yelling and screamed at me, threatening. She asked me to sign some papers or she will call cops to take me to the jail I was very scared because i don't understand a lot of her words and i can't defend of my self, because my English very weak , I started cry and i explain again and i asked her to go back to the tape, is no prove or evidence .but she didn't ,i told her I am still sick I had a baby recently by cesarean section 2 month a go I felt like I'm going to pass out, but I was thinking of my baby. She told me sign the papers if you want go home today, i have power to send you to the jail thinking about your kids (she said) my husband called many times but he came in the end and he tried to explain to her too he was holding the stroller not me, but she never listened, she asked my husband to take the kids and my friend too out of the office, at the end before I sign the paper i don' know what exactly on it ,I asked her to gave me a copies. She said no way, and she took a picture of me like a thief, really I suffered injustice when I left the office I felt dizzy. I couldn't walk, but she was follow me and she asked my husband to took me away from the store. Really really I felt very bad and I am still. I didn't sleep for two night, please I need your help, what I have to do in this case. I suffered injustice then I paid a fine later for something I didn't do it. (I'm sorry for any mistake I don't speak good English) maybe my heavy accent helps this lp woman treated me as a thief .I need your advices please.
Comments:
Posted by leet60 on 2013-02-22:
As terrible as the situation may be, as parents you are responsible for the actions of your children at all times. While there was no intent on your part to pilfer the toys, the store does not see it as such.
One of the more common places for shoplifters to hide items they want to pilfer is in a baby stroller, even to the extent of hiding the items under the baby. Loss prevention personnel are very mindful of this practice and tend to watch customers with strollers carefully.
It is doubtful you would have "gone to jail" and the threat was certainly inappropriate.
One of the more common places for shoplifters to hide items they want to pilfer is in a baby stroller, even to the extent of hiding the items under the baby. Loss prevention personnel are very mindful of this practice and tend to watch customers with strollers carefully.
It is doubtful you would have "gone to jail" and the threat was certainly inappropriate.
Posted by clutzycook on 2013-02-22:
I would have told them to call the police and see what happened. Leet is right in that you probably wouldn't have gone to jail. Contact Kohls corporate and report this person.
Posted by trmn8r on 2013-02-23:
The scenario that you describe unfortunately is the same as one real thieves use. The discovery of these items on the stroller led them to conclude this was intentional.
As clutzy says, a call to corporate to discuss what happened may be a good idea. If there were items on the stroller that were from the store, it is very hard to defend.
As clutzy says, a call to corporate to discuss what happened may be a good idea. If there were items on the stroller that were from the store, it is very hard to defend.
Posted by Fleura661 on 2013-02-23:
I want just say that the items weren't hiding in the the button ,anyone can saw them , than I forget something to tell; the cashier woman who called the lp instead to asked me about them ,you can know how rude people are there.everybody told me this thing happened a lot of time with the kids ,why the treated you like this? No answer
Posted by nina on 2013-02-23:
I think one of the most important details is that you got the stroller at the last minute so you didn't know what was in it.and your english is not good enough to anderstand everything and explain everything.I think they are supose to check the tape first because if they did so they would see that you didn't put them but your baby did.i think it's really a good idea to call cohls corporate and explain what hapened exactly,and since you have been a good customer they may resolve this misunderstanding without problem.
I'm a cohls customer and Idon't want them to treat me the same way,i really feel bad for you,good luck.
I'm a cohls customer and Idon't want them to treat me the same way,i really feel bad for you,good luck.
Posted by rimma on 2013-02-24:
I m disgusted about Kohl's behavior, it could of happened to me too, and i would'v been in jail for no fault of mine. I will never shop there any more n i'd share this story with my friends.
Hope the corporate will solve this probleme and hire more friendly staff.
Hope the corporate will solve this probleme and hire more friendly staff.
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