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NO Return/Non-Refundable Special Orders: Wireless Adapters/Accessories for Samsung Products
DVD/Blue Ray Player Model #bdc5500 - Complaint
Review by EConnor973 on 2013-02-22
Rating: 
NEW YORK, NEW YORK -- Samsung's Affiliate Partner for Samsung Parts/customer service thereof, J & J International has a limited, if at all RETURN POLICY once you place an order.
After a recent heavy snow storm with power outages/no cable/internet service and once power/cable service was restored, the wireless adapter for my SAMSUNG BLUE RAY/DVD Player was not functioning, even though the DVD player was working properly. The wireless adapter was not a Samsung Product. Called Samsung and tech said that the adapter was most likely dead(because it was not the correct Samsung accessory) and that I needed another one, preferably the correct SAMSUNG PART. Was directed to the SAMSUNG Parts website (J & J International) where I ordered the part on 2/11/2013. Part no sooner arrives in the mail, when I discover that the supposedly dead adapter is now working--difficulty was with the cable service and not the wireless adapter. Hence do not need the new one.
Call customer service @ Samsung parts.com requesting an RMA # to return the new adapter, only to be informed that it is non-returnable/non-refundable because it is a Special Order? Was not informed of this at the time of purchase. Moreover, returns on many if not all their parts/accessories are limited/restricted to extreme details that the parent company (Samsung) has no control over other than having their techs have you buy Samsung parts and accessories from J & J International. Now I know first hand, why Apple won the lawsuit against Samsung!
Simply stated: I will not purchase a Samsung Product ever again! Samsung and it's affiliate customer service Samsung Parts (J & J International) ways of doing business are corrupt and in their favor. Moreover, the return/refund policy and restrictions thereof is contradictory--100% Satisfaction Guarantee--provided you meet ALL of the REQUIREMENTS.
After a recent heavy snow storm with power outages/no cable/internet service and once power/cable service was restored, the wireless adapter for my SAMSUNG BLUE RAY/DVD Player was not functioning, even though the DVD player was working properly. The wireless adapter was not a Samsung Product. Called Samsung and tech said that the adapter was most likely dead(because it was not the correct Samsung accessory) and that I needed another one, preferably the correct SAMSUNG PART. Was directed to the SAMSUNG Parts website (J & J International) where I ordered the part on 2/11/2013. Part no sooner arrives in the mail, when I discover that the supposedly dead adapter is now working--difficulty was with the cable service and not the wireless adapter. Hence do not need the new one.
Call customer service @ Samsung parts.com requesting an RMA # to return the new adapter, only to be informed that it is non-returnable/non-refundable because it is a Special Order? Was not informed of this at the time of purchase. Moreover, returns on many if not all their parts/accessories are limited/restricted to extreme details that the parent company (Samsung) has no control over other than having their techs have you buy Samsung parts and accessories from J & J International. Now I know first hand, why Apple won the lawsuit against Samsung!
Simply stated: I will not purchase a Samsung Product ever again! Samsung and it's affiliate customer service Samsung Parts (J & J International) ways of doing business are corrupt and in their favor. Moreover, the return/refund policy and restrictions thereof is contradictory--100% Satisfaction Guarantee--provided you meet ALL of the REQUIREMENTS.
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