cybersonic (www.sonictoothbrush.com) Complaint - poor purchase experience
FROM TEXAS, CALIFORNIA -- Cybersonic
I ordered this toothbrush after watching their ad on the tv on 2nd dec 2000. Instead of paying the amount of $108 in installments i was told if i pay it all ill get the product within 10 business days. I did just that. Its 28th dec 2000 now and there is no sign of the product.
I wrote them an email which i sent to the email address mentioned on their web site. The mail bounces back saying that their messagebox is full.
I send them another one after a few days this time it doesnt bounce back but no reply for next seven days. On the 8th day i get a reply as follows
YOUR ORDER HAS BEEN PROCESSED AND SHIPPED. IF
YOU HAVE ANY QUESTIONS PLEASE CONTACT OUR TOLL FREE CUSTOMER SERVICE
HOTLINE AT 877-369-5327.
Thank you and Happy Holidays,
CYBERSONIC CUSTOMER SERVICE
The customer service number 877-369-5327 never works.
and the no 1 310- 222- 6906 mentioned on the web site worked for me after trying a couple of thousand times and then the automatic answering system puts me on hold for ten frustrating minutes and when i hear the ring the voice message tells me that the mailbox is full and i cant leave a message.
This is the worst purchase experience of my life. And the copmany doesnt seem to do anything about it irresepective of the no of attempts i have made to communicate with them.