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Castle Windows - Service
Bay Window - Complaint
Review by janet.sozio on 2013-02-22
Rating: 
MT. LAUREL, NEW JERSEY -- The window is of good quaility, but the service was very poor. Was suppose to come early in the morning to install the window so that I wouldn't have to take off a full day at work, didn't show up till 11:30 am with no call to let me know that the installers were going to be late.
Took siding from my front door entrance without letting me know so they can match up the correct color for above the new window which was re-moved to install the new Bay window, took over 2 months to replace the vinyl siding over the window. Brought the wrong shade of Vinyl, had to wait another 2 weeks.
The installation Manager said that he would compensate me due to having to take the entire day off from work, which he has not as yet, since November 2012.
I have e-mails from Castle Windows letting me know that they will look into this matter, so far nothing has been done. The Customer Service person did say that the Installation Manager said that he was going to compensate me.
I find this company is un true to their word, now when I do any kind of business with home repairs I will look at the reviews of the company first, or word of mouth from a friend.
Unhappy customer
New York
Took siding from my front door entrance without letting me know so they can match up the correct color for above the new window which was re-moved to install the new Bay window, took over 2 months to replace the vinyl siding over the window. Brought the wrong shade of Vinyl, had to wait another 2 weeks.
The installation Manager said that he would compensate me due to having to take the entire day off from work, which he has not as yet, since November 2012.
I have e-mails from Castle Windows letting me know that they will look into this matter, so far nothing has been done. The Customer Service person did say that the Installation Manager said that he was going to compensate me.
I find this company is un true to their word, now when I do any kind of business with home repairs I will look at the reviews of the company first, or word of mouth from a friend.
Unhappy customer
New York
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