Best Buy Complaint - Set Up by Store Salesman
LONG ISLAND CITY, NEW YORK -- On January 13th 2006 I purchased a Toshiba laptop, I showed the salesman the computer I was purchasing. I told the salesman I would be right back I was going to picking out a case for the comp. When I returned to the counter he (the salesman) was on a cell phone. I couldn't hear nor did I want to hear his conversation. After purchasing the computer I left the store and went to another store, I ran in to buy milk I came out and found the window on my vehicle smashed and the computer gone. I was in the store no more than a minute and if you looked in the vehicle you could not see the computer. I believe the salesman in the store had somebody in the parking lot waiting for his call.
When I went back to the store to see if this has happened to anyone else the manager told me not to worry, you purchased it with your Best Buy card you should be covered. I call best buy customer service and I find out I am not covered. I called every number on the site and all I get from customer service is we will do an investigation. I wrote best buy executive offices and still no response. I've spent thousands of dollars in that store (store#478) buying computers, plasma TV, digital cameras, video cameras, video games and lot of other merchandise and I am very disappointed with the ignorance from customer care.
I've decided that I will not be spending anymore money at best buy, as soon as I finish paying of the computer that was stolen I will be destroying the Best Buy card. I have a lot of family members that feel the same way.
Hey Best Buy take care of your customers because without us there would be no Best Buy!
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