Mercantila aka Zoostores is horrible!!!!
SAN FRANCISCO, CALIFORNIA -- This is the worst place I have ever dealt with for online purchases. They have good prices and so that lures you to buy from them. I guess if you get your product without damage then the review may be different and you could count yourself lucky but if you have to have further dealings with them through their so called customer service.....all I can say is good luck and be prepared to dispute with them through your credit card because they will not help you at all.
I purchased a home bar from them. A beautiful piece of furniture made by Powell. I ordered it on December 17, 2012. They took my money (over $ 1000.00) immediately upon placing the order. I didn't get any tracking information for at least three weeks even though it said ships in 3-4 days. Then finally when it arrived in this area I was told I had to be home to sign for the furniture either on a Tues or a Thursday to sign for it. I asked could they leave the piece in our garage be because if they had to deliver after 6 pm they would have to charge me an additional $100.00 and one of the reason I purchased from them was for the free ship deal. They said they would contact the shipper and allow them to leave it without signature in the garage. They never did and the shipper tried to deliver it when we we not there. Then we tried again but the shipper kept telling me they never got any communication from them so they could not leave it. After getting sick of the back and forth I decided just to take a day off just to receive the furniture. I did. The piece was shipped and received. When we unpacked the bar it was damaged. I took pictures and contacted Mercantila. They said if I kept the item as is they would give me a 20 percent discount. It was not enough to get the damage fixed so I asked them to replace the item. Then they said they would give me a 35 percent discount if I would accept the item as is. Clearly they did not want to give me a replacement despite their guarantee listed on their website. Now mind you this communication took at least 6 weeks back and forth. Why? I certainly cannot tell you. They try to ignore your communications through email so you have to keep dogging them. I have spent hours upon hours trying to get things straightened out but its useless. They are polite but then they just never follow through on ANYTHING they say.
Last I heard, now 1 month ago is that the credit request was put into their billing department for partial refund and I would get an email when that was done. Really? So now 1 month later, still no refund and I have to now dispute the whole thing with my credit card......more of my time once again.
Bottom line is I would avoid this merchant like the plague.