Enterprise Rent A Car - Bait and Switch
Attempted Rental - Complaint
PLACERVILLE, CALIFORNIA -- I have just had the worst experience with Enterprise Rent a car in Placerville of any business experience my life.
My Farmers insurance agent recommended Enterprise Rent a car of Placerville and I was contacted by Enterprise who told me they had a four wheel vehicle for me.(It’s the middle of winter and we just had a 18” snow fall that should have only been 3”) My wife and I were taken down to Enterprise by our daughter in law. When we arrived we were told that they in fact did not have a four wheel. (I believe it is called bait and switch) I said were leaving and I thanked them for their time and left.
We were contacted the next day saying that they had a four wheel vehicle. We did not have a way to get a ride within the one hour window he gave me, so Enterprise Rent a car of Placerville said that they would pick us up for a THIRTY DOLLAR CHARGE. I had them pick us up and drive us down to the Enterprise Rent a car of Placerville. He presented us with a pickup truck which was very beaten up and filthy. It had obviously been used to haul concrete as there was still some in the truck. When I asked if I would be responsible for damage done to the truck bed the manager stood mute. I asked again and was told I would be responsible for damages I did. Looking at the truck it was clear that it had not been cleaned in sometime. I then told him it would take at least an hour or more to look over the vehicle as it is winter time and the under carriage could be damaged. He said that I had thirty seconds. I told him we didn't need the truck and could you just take us home. I was told no "we don't have a way to take you home". We were standing next to the truck we had been driven there in. THIS GUY STRANDED AN OLD MAN AND HIS SEVENTY YEAR OLD WIFE IN PLACERVILLE IN WINTER AFTER HE LURED THEM INTO TOWN WITH THE PROMISE OF A VEHICLE.
Enterprise on 583 Placerville drive has something wrong with them and you should deal with them. I am presently contacting any and everyone I can to make sure this guy does not perpetrate this behavior on others.