Days Inn Complaint - racial discrimination
SAN FRANCISCO, CALIFORNIA -- I made a reservation to a Days Inn in San Francisco. While discussing the rates with the front desk clerk, the supervising front desk clerk interrupted the conversation and rediculed me to "go back to China" because he knows better than I. Ensuing he was holding a phone waving at my face as if wanting to strike me. Then he ordered me to leave his hotel or else he would call the police. My wife and I left the hotel that late afternoon without a hotel room.
I wrote a complaint letter to the hotel management. He replied, instead, denying he had said any racial slur, mentioned nothing about his bad behavior and not honoring our reservation. He kept saying we needed to follow their hotel reservation polcy.
We felt we were insulted of our race, mistreated and verbally abused by him. The management did not offer an apology to the racial slur he or his staff had made. Any contact with this hotel can incur a very horrible experience!