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Ashley Furniture - Customer Service Lacking
Shay Bedroom Set
Review by sarahbrewer828 on 2013-02-24
Rating: 
EVANSVILLE, INDIANA -- I was in need of a bedroom suite. Went to Ashley's after going to every store I had access too. Was immediately greeted by associate which was good. I kind of felt like she was following me but that's okay she wanted the sell. Found a set by the name of SHAY. The base price was $897 for bed, rails, mirror and dresser. I requested a nightstand which was $134.91. By the time she got all the calculations the total was 1377. WHAT?? Then she stated I would not receive it for another 3 to 4 weeks!! I asked her what were the dimensions and this is where the customer service went down hill for me...she said it's on the website. Really? I asked a live sales representative and she referred me to a computer. I kindly said I will do that. First mistake, never let your customer leave so they can check a computer. I could have easily checked in the store but she could have too..SALE LOST.
I went to another store that sold the very set and purchased the bed, mirror, dresser, chest and nightstand for 779.61. You lose again ASHLEY. Please get out of the furniture industry you are no good at it from the reviews.
I went to another store that sold the very set and purchased the bed, mirror, dresser, chest and nightstand for 779.61. You lose again ASHLEY. Please get out of the furniture industry you are no good at it from the reviews.
Comments:
Posted by Alain on 2013-02-25:
If you look at Ashley reviews both here and elsewhere, this is typical behaviour for them. They depend on volume sales (and do well at that), not repeat customers (and you can see why).
Posted by trmn8r on 2013-02-25:
Personally, after reading the reviews I would never set foot in an Ashley store. I'll generously step aside and give someone else the opportunity to see how wonderful Ashley is.
Posted by gaggz on 2013-02-28:
Sarah, you are LUCKY. We ordered the same set and the DAMN THING has cheap aluminium rails as the base. The whole bed SHAKES if someone takes a turn at night. We have not slept well since 3 days. STAY away from these CHEATS. They tricked me into a cheap stuff.
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