Ashley Furniture - Customer Service Lacking
Shay Bedroom Set
EVANSVILLE, INDIANA -- I was in need of a bedroom suite. Went to Ashley's after going to every store I had access too. Was immediately greeted by associate which was good. I kind of felt like she was following me but that's okay she wanted the sell. Found a set by the name of SHAY. The base price was $897 for bed, rails, mirror and dresser. I requested a nightstand which was $134.91. By the time she got all the calculations the total was 1377. WHAT?? Then she stated I would not receive it for another 3 to 4 weeks!! I asked her what were the dimensions and this is where the customer service went down hill for me...she said it's on the website. Really? I asked a live sales representative and she referred me to a computer. I kindly said I will do that. First mistake, never let your customer leave so they can check a computer. I could have easily checked in the store but she could have too..SALE LOST.
I went to another store that sold the very set and purchased the bed, mirror, dresser, chest and nightstand for 779.61. You lose again ASHLEY. Please get out of the furniture industry you are no good at it from the reviews.
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