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Dish Network - Terrible Service
Complaint
Review by smalloyelec on 2013-02-24
Rating: 
DENVER, NORTH CAROLINA -- For the last month we have had nothing but problems with Dish Network. Our system continuously loses signal. I called Dish and was told that they would run a test and get back with us within 72 hours, that's been 13 days ago and no one has contacted us. I called back and scheduled a service tech to come out. He called today and said he was 15 minutes away so we hurried home from Sunday dinner at Mom's. After waiting for about an hour he calls back and says he's going to another job before us and will do his best to get here today. I called Dish and explained the problems and all they do is say sorry and offered a $20 credit. So let me get this right, my service hasn't worked correctly (some days it doesn't work at all) and they want to give me $20 off. How about crediting me for the whole month ($90) or just let me out of the contract so that I can find a company that can actually provide service. I have sent 2 emails to customer service and have had no reply. Dish Network is terrible.
As soon as I get done with this review I'm contacting Direct TV, I'll never have Dish again and will make a point to tell everyone I know how bad they are. Also, we received a letter from Dish 2 weeks ago that rates were going up. They've got a lot of nerve raising rates when the service doesn't even work. I hope Dish goes out of business.
As soon as I get done with this review I'm contacting Direct TV, I'll never have Dish again and will make a point to tell everyone I know how bad they are. Also, we received a letter from Dish 2 weeks ago that rates were going up. They've got a lot of nerve raising rates when the service doesn't even work. I hope Dish goes out of business.
Comments:
Posted by Old Timer on 2013-02-25:
"I'm contacting Direct TV", that will only make your situation worse. The only TV provider worse than Dish is DirecTV.
Posted by BeckiB@DISH Network on 2013-02-27:
I apologize for the negative experience that you have had with us. Please send me an email at becki.barned@dish.com so that I can assist you with your concerns.
Becki Barned
DISH Internet Response Team
Becki Barned
DISH Internet Response Team
Posted by Been there...done that on 2013-03-08:
TO: "I'm contacting Direct TV", i agree with "Old Timer", fplease do not contact them, they are NOT good at all. i can't wait until May 2013 for my contract with them to be over. their customer service is rude, arrogant, inept to say the least. it took 3 months, 5 service calls, for them to correctly install my equipment, blamed my 1 year old HD TV for the issues. only after threatening to throw all the equipment away and closing my bank account to avoid further payments, did they send out a technician that knew what he was doing. the equipment would always experience trouble around the holidays and finally they got me to pay for another receiver. I am on this site to check out reviews for DISH to determine their service based on comsumers and current clients. DON'T DO DIRECT TV no matter what. I would consider Cable again first.
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