United Parcel Service - Failed to Deliver. Failed to Compensate. Unethical big business with no heart.
Package Delivery - Complaint
LAS VEGAS, NEVADA -- I made the mistake of using UPS in a move from Oregon to Nevada. We had 10 boxes in all, each weighing about 50 pounds. 9 of them we shipped via the US Post Office. They made it to their destination as expected.
Our final and heaviest box (69#) we shipped via UPS. It never arrived.
UPS claimed they delivered it, but we were at our new home waiting, with two alert guard dogs who bark at the sound of any knock or doorbell, and it never came. We walked the neighborhood and talked to neighbors, but no one had even seen a truck in the neighborhood that day. Later we learned that a substitute driver had been working the day the box was lost.
The helpful employee at the UPS Store back in Oregon put a trace on the package, contacted the local depot manager and UPS corporate. However none of this was of any use. The UPS Store and UPS are not the same company.
After four months of waiting, gathering receipts to prove the value of what was lost, and filing a claim request, we were offered $129 for a package worth $2500. Other than the UPS Store employee we were never able to speak with a human at the company, or the claims processing center.
Yes, I should have insured it. I take responsibility for that. However, UPS has one job to do...deliver parcels. They failed.
Interestingly, as I've read through several online forums I have seen how common it is for UPS to lose packages, and they rarely pay for a loss, even when insured. UPS is a big, unethical business. I will not trust them with my valuables again.