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Sears - I can't get no satisfaction

Take away of old mattress - Complaint
Review by Clarice1234 on 2013-02-26
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
CHICAGO, ILLINOIS -- I purchased a queen mattress set and a full mattress set from Sears the Delivery date was February 19, 2013 and paid for them to haul away the old mattresses. When they arrived I informed the driver that they were to haul away the old mattresses, he informed me that it wasn't on the sheet and that they don't haul away old mattresses I informed him that oh yes it is, I paid for this service, if there wasn't any haul away service then I would have went some place else and purchased my mattresses. He then stated I will look on the sheet when I go back down stairs. He bought the sheet upstairs and stated that it was on the sheet to haul away the old mattresses. He then started to tell me that the reason that he couldn't haul the mattresses away was because there was a man who worked at the warehouse and broke all out and that it was discovered that he had been bitten by bed bugs and that this was a insurance matter. I informed the driver what am I suppose to do with the old mattresses? He then stated that we will take them to the alley. I informed him that wasn't what I paid for. He then came back upstairs and called his supervisor so he said and told her a outright lie he stated the reason that they didn't take the mattresses was because he [editor note: submitted review ended here]
Comments:
Posted by SearsCare on 2013-02-26:
Clarice1234,

Hi, my name is Brian and I'm with the Sears Cares Team. I was able to locate your post regarding your recent experience with your mattress delivery. I'm sorry that you had so much trouble with the haul away portion and I can understand why you would be upset. We'd like to offer our assistance in making sure this is resolved quickly and to your complete satisfaction. Please send the following information – contact #, screen name (Clarice1234) and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for any trouble we have caused and we look forward to speaking with you.

Brian H.
Social Media Moderator
Sears Social Media Support

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