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Sears - Customer Service for Applicance Center
High End Washer, less than 2 years new - Complaint
Review by rhondaegrzyb on 2013-02-26
Rating: 
RALEIGH, NORTH CAROLINA -- Beware of purchasing an Appliance from Sears; you cannot reach a person at the point of purchase; your call goes straight to the Customer Call Center located in the Philippines; need I say more? If you need a follow up w/the Tech from the company they contract with for repairs, good luck; impossible for them to understand English, or speak it. Shame on Sears, an old tried and true Appliance Store who are what they are due to the loyalty of their customers in America. Never ever again will I purchase from Sears, for service is everything, especially on high priced items they sell and unknowing consumers purchase. Word of mouth is the only way to warn others of what they will experience when their time comes for service needs. Check w/other Appliance vendors and research their Customer Service first. It took 3 phone calls, and still, until the Tech was scheduled again and called me himself, the part still hadn't been ordered; they'd been supplied that information twice, plus they said that due to my trouble I would receive a $30 discount; on what, from whom? No such thing was ever going to happen, scripted and charmed is the extent of the Customer Call Center abilities.
Comments:
Posted by SearsCare on 2013-02-26:
rhondaegrzyb,
Hi, my name is Brian and I'm with the Sears Cares Team. I was able to locate your post regarding your recent experience with your washer repair. I'm sorry that you've had to go so long without one and I can understand why you would be upset. We'd like to offer our assistance in making sure this is resolved quickly and to your complete satisfaction. Please send the following information – contact #, screen name (rhondaegrzyb), and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for any trouble we have caused and we look forward to speaking with you.
Brian H.
Social Media Moderator
Sears Social Media Support
Hi, my name is Brian and I'm with the Sears Cares Team. I was able to locate your post regarding your recent experience with your washer repair. I'm sorry that you've had to go so long without one and I can understand why you would be upset. We'd like to offer our assistance in making sure this is resolved quickly and to your complete satisfaction. Please send the following information – contact #, screen name (rhondaegrzyb), and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for any trouble we have caused and we look forward to speaking with you.
Brian H.
Social Media Moderator
Sears Social Media Support
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