Sears - Customer Service for Appliance Center
High End Washer, less than 2 years new - Complaint
RALEIGH, NORTH CAROLINA -- Beware of purchasing an Appliance from Sears; you cannot reach a person at the point of purchase; your call goes straight to the Customer Call Center located in the Philippines; need I say more? If you need a follow up w/the Tech from the company they contract with for repairs, good luck; impossible for them to understand English, or speak it. Shame on Sears, an old tried and true Appliance Store who are what they are due to the loyalty of their customers in America. Never ever again will I purchase from Sears, for service is everything, especially on high priced items they sell and unknowing consumers purchase. Word of mouth is the only way to warn others of what they will experience when their time comes for service needs. Check w/other Appliance vendors and research their Customer Service first. It took 3 phone calls, and still, until the Tech was scheduled again and called me himself, the part still hadn't been ordered; they'd been supplied that information twice, plus they said that due to my trouble I would receive a $30 discount; on what, from whom? No such thing was ever going to happen, scripted and charmed is the extent of the Customer Call Center abilities.