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Don't Use Travelocity for Airline Tickets - Go Direct to the Airline!
Review by marthasimmons on 2013-02-27
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NEW YORK -- I don't think I could outline everything that went wrong with my most recent booking with Travelocity. I have been a customer for more than 10 years, and have always been more than satisfied. I guess that's why I was so shocked by how poorly my last experience was handled.
So here's my warning - don't ever book airline only reservations with Travelocity.....you will do better going direct with the airline, there's no reason to go through a third party like Travelocity.
And the low quality of their customer service is beyond belief. Believe me, I've talked to 15 people, and they were all horrible!!
So here's my warning - don't ever book airline only reservations with Travelocity.....you will do better going direct with the airline, there's no reason to go through a third party like Travelocity.
And the low quality of their customer service is beyond belief. Believe me, I've talked to 15 people, and they were all horrible!!
Comments:
Posted by JR in Orlando on 2013-02-27:
Absolutely correct. The best use of these sites is to find the best connections and then go to the airlines and book it. What people forget is that Travelocity is an outside agent to the airlines, so that any problem has to be handled through them, not directly through the airlines.
Posted by trmn8r on 2013-02-27:
I agree with the statement that people should book directly, but I don't understand your complaint. You have "always been more than satisfied" as a customer for 10 years.
What happened that in one fell swoop changed your mind? It doesn't surprise me that using Travelocity may be like Russian Roulette, but details would be helpful.
What happened that in one fell swoop changed your mind? It doesn't surprise me that using Travelocity may be like Russian Roulette, but details would be helpful.
Posted by Travelocity on 2013-03-01:
Please email us at mediacustomercare@travelocity.com with your Trip ID so that we can look into your case. We would like to see what went wrong.
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