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Frigidaire - No Data Label
Gallery Range Repair - Complaint
Review by jim3831 on 2013-02-27
Rating: 
WILLIAMSBURG, VIRGINIA -- Cracked the glass top on the range. Went to look for data plate to get model and serial number but could not find it. Even called in a technician and he could not find it. Cannot order parts and now have to look at replacing whole range.
Trying to find address to write Frigidaire to request they pay for the new range nothing on their site.
Trying to find address to write Frigidaire to request they pay for the new range nothing on their site.
Comments:
Posted by CPolk on 2013-03-05:
Hello jim3831,
On behalf of Frigidaire, I welcome the opportunity to assist you in resolving your concern. As both a representative and a consumer, I certainly appreciate and understand your frustration. It is expected that our products will meet and even exceed consumer expectations but the experience that you encountered is unacceptable and not typical of the quality products that are produced day in and day out. The manufacturer stands behind its products, services and valued consumers like you.
I would like to further assist you but in order to do so; will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?
Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.
Kindly,
Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
On behalf of Frigidaire, I welcome the opportunity to assist you in resolving your concern. As both a representative and a consumer, I certainly appreciate and understand your frustration. It is expected that our products will meet and even exceed consumer expectations but the experience that you encountered is unacceptable and not typical of the quality products that are produced day in and day out. The manufacturer stands behind its products, services and valued consumers like you.
I would like to further assist you but in order to do so; will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?
Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.
Kindly,
Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
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