Winn Dixie - Honor Your Ad Prices and Don't Argue With the Customer.
Pork Chops - Complaint
VERO BEACH, FLORIDA -- I went into my local Winn Dixie to buy meat today because their ad showed some really good prices. First item was chicken thighs the ad stated they were supposed to be $1.29 a pound. All of the packages were marked $1.99 a pound. I asked a meat cutter if I could get the correct price on the package. I was told there was no reason to remark it, it would ring up correctly at the front.
Second was a package of pork loin chops. The ad stated it was supposed to be $1.99 a lb. This time had hubby go to the service desk and get a price check it rang up incorrectly, he was told it couldn't be fixed there he had to go back to the meat department and have them reprice it. Meat guy told us we had the wrong item. I pulled out the ad said the names match he went to the meat manager who was in an office again at the front of the store. Meat manager said we did indeed have pork loin chops but the ones on sale were thinker. The case only had 2 packages at the sale price and they were very large.
I insisted that since it said pork loin chops we get them at the correct price or they make a smaller more affordable package. Finally he said heck with it while cussing under his breath repriced the package as a clearance package. He then threw it at my husband saying take this you cheap jerk and please never come back while I'm clocked in.
I called the home office customer service number after waiting 12 minutes on hold was told the incident was written down was given a claim number and told the district manager would call me. Needless to say not holding my breath and not going back.