Don't Believe Hotwire's Low Price Guarantee, Nor Their Price Match Policy
Car Rental - Complaint
THEY WOULDN'T TELL ME WHEN I ASKED, FLORIDA -- Hot wire does not back up their advertisements!
We were in Kauai, Hi and needed a car for 2 days. My daughter contacted Hot Wire as she has used them many times before and the lowest price guarantee was offered, my daughter accepted and put it on her credit card. The next day I checked directly with Alamo and got the exact time/day/car type guaranteed price of half what Hotwire was charging my daughter for their "Lowest price". She called first and was given the company line.. "It was the lowest price that Hertz had when we checked".. I called and got the same line, plus, because we weren't in the "more than 48 hours" cancellation time slot, they refused. I asked to speak to a supervisor and I got Miguel (he wouldn't say where he was located ... It's against company policy).. I'm in Hawaii.. where is he??? I quoted the Alamo price (half of the "guaranteed low price").. asked him to price match.. company policy, can't do.. not outside of the 48 hour cancellation period.. I explained same pickup drop off time, same economy car, etc. he wouldn't budge... I asked if the call was being recorded, he said it was.. We had a more detailed discussion about company policy, company reputation and my feelings about his answers.. it made no difference... we had to cancel the Ala, mo reservation (which they were very pleasant about) and use the Hotwire reservation or be fully charged for it... and considering contacting the credit card company and registering a complaint and ask them to not pay.
Needless to say, we won't be using Hotwire again and I strongly urge anyone else to do the same... once they get your money (twice as much as they should have) they won't consider anything except keeping it!!! Greedy SOBs. customer relations stink !
Tom Wallon Jackxonville, Fl.