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Frigidaire - Scratches
Side by Side Refrigerator Model LFUS2613LP - Complaint
Review by af342 on 2013-02-28
Rating: 
TAMPA, FLORIDA -- I purchased a Frigidaire side by side refrig on Sept. 2011. Within the first week the white enamel began scratching. The enamel appears to be thin and does not have a protective coating to prevent scratches. It makes my new expensive kitchen look like crap. Frigidaire refuses to send touch up paint free of charge. The shipping costs more than the paint. Also, when it was installed, one of the cheap plastic drawers was broken. They sent me another that arrived broken. I will not buy any more Frigidaire products.
Comments:
Posted by CPolk on 2013-03-15:
Hi af342,
On behalf of Frigidaire, I welcome the opportunity to assist you in resolving your concern.
As both a representative and a consumer, I certainly appreciate and understand your frustration. It is expected that our products will meet and even exceed consumer expectations but the experience that you encountered is unacceptable and not typical of the quality products that are produced day in and day out. The manufacturer stands behind its products, services and valued consumers like you.
I would like to further assist you but in order to do so; will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?
Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.
Kindly,
Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
On behalf of Frigidaire, I welcome the opportunity to assist you in resolving your concern.
As both a representative and a consumer, I certainly appreciate and understand your frustration. It is expected that our products will meet and even exceed consumer expectations but the experience that you encountered is unacceptable and not typical of the quality products that are produced day in and day out. The manufacturer stands behind its products, services and valued consumers like you.
I would like to further assist you but in order to do so; will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?
Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.
Kindly,
Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
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