Stratosphere Hotel - Blood Stains on Comforter & Mattress Pad
Housekeeping - Complaint
NEVADA -- I made a reservation for a spa room, checked early evening,& did not go directly to room.
The morning of 2-24-13 I discovered the blood while looking for bedbugs, I had read a recent review online complaining of bedbugs.
I reported this incident to the front desk & two housekeeping personnel responded. They donned blue rubber gloves & put the linen that I had been sleeping on in red bio hazard bags. The head of security arrived at approx.11am to take my statement.
I was then given a complimentary guest ticket, valued at $50.00 to dine at Mcalls restaurant, At this point I had no appetite. I failed to mention that my mattress was disinfected by housekeeping staff, she used a spray bottle with blue liquid in it. The male housekeeping staff personnel arrived with a cleaning woman & they both cleaned the entire room in front of my partner, the entire day was gone at this point. I am a senior citizen & have traveled a good part of the world and have never encountered anything near this type of deplorable customer service.
The housekeeping staff said that it was obvious that the linens had not been changed after the last person or persons checked out. I have presented to my doctor & have taken a battery of blood tests. The doctor said that I have done the right thing by being screened for diseases that she knows were not present before this exposure.
The hotel did nothing to aid in my mental state, I even reached out to the Vice President on two separate occasions to no avail!!!
I will stay clear of this hotel, as their customers are obviously not their main concern. I recommend that all health conscious people to stay far from this hotel.