Dollar Rent A Car--BAIT & SWITCH--Fort Myers, Fl Airport (RSW)
Car Rental - Complaint
FORT MYERS, FLORIDA -- On February 16, 2013, Dollar Rent a Car at the Fort Myers, FL Airport (RSW) refused to honor my confirmed reservation for a vehicle. [After booking my reservation with the BookingGroup, I received a written confirmation and a reservation number from both Dollar and the BookingGroup. When I arrived to pick up my vehicle, I provided my confirmation notices and the Dollar Representive refused to honor my confirmed reservation. She charged me $490.55 instead of the $220.01 confirmed rental cost that was supposed to be payable upon arrival. I needed a vehicle to drive to Sanibel, FL so I had no choice in the matter.
In addition to very poor customer service, it appears that Dollar is now engaged in 'bait and switch' business practices.