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Atmosklear aka Twin Star Industries Complaint - Bad Customer Service at Atmosklear aka Twin Star Industries

Review by Ann O Nymous on 2006-02-05
Atmosklear makes non-toxic cleaning and deodorizing products. They brag of their customer service. I emailed them three times over a month's time with some questions about their products. The questions were reasonable. They never responded. I emailed them again telling them I was going to file complaints with consumer agencies if they did not respond. They still could not be bothered to respond to me. This is irresponsible and constitutes bad customer service.
Company Response on 12/29/2011:
Recently (today) I was told that we had a few bad comments on the internet on our “customer service” but not our product. I found the same posting from the same women twice. Thank God for cut and paste. Below is my reply (cut and pasted). NOTE: In business and online since 1998, one dissatisfied person (not a customer but someone just surfing for information which is her right). Question- How many emails do you need to send before you decide that maybe I will call the toll-free 800 number and ask my question?
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AtmosKlear product is second to none in the "odor eliminator" segment/market and still is today. The first and best odor eliminator product back in 1998 when it was developed and still the best product heading into 2012. Customer service, outstanding! I am sorry Ann that we did not reply to your email questions back in 2006 and that was wrong of us. We where a two person operation then and wearing many hats. No excuses but that was the issue in 2004-2007. Had you called our 800 number instead of emailing, then you would have witnessed the "customer service".
Comments:2 Replies - Latest reply on 2006-02-06
Posted by Ponie on 2006-02-06:
Your threat to contact consumer agencies holds no water. Evidently this company is not interested in Internet business. And what kind of complaint could you file? Simply that they don't answer emails?
Posted by Hugh_Jorgen on 2006-02-06:
Thank goodness I took the time to respond to your posting. I would not want to be accused of "poor customer service".

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