Company Response on 12/29/2011:
Recently (today) I was told that we had a few bad comments on the internet on our “customer service” but not our product. I found the same posting from the same women twice. Thank God for cut and paste. Below is my reply (cut and pasted). NOTE: In business and online since 1998, one dissatisfied person (not a customer but someone just surfing for information which is her right). Question- How many emails do you need to send before you decide that maybe I will call the toll-free 800 number and ask my question?
AtmosKlear product is second to none in the "odor eliminator" segment/market and still is today. The first and best odor eliminator product back in 1998 when it was developed and still the best product heading into 2012. Customer service, outstanding! I am sorry Ann that we did not reply to your email questions back in 2006 and that was wrong of us. We where a two person operation then and wearing many hats. No excuses but that was the issue in 2004-2007. Had you called our 800 number instead of emailing, then you would have witnessed the "customer service".