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Lumber Liquidators Does Not Honor Warranties!!!
Laminate Floor - Complaint
Review by tomkennerup on 2013-03-01
Rating: 
JOHNSON CITY, PENNSYLVANIA -- We paid over $4000 total with labor to get flooring from Lumber Liquidators. It was supposed to have a thirty year warranty (yeah right).
A year later the floor is garbage. It is full of chips and dents and they won't honor one dime of warranty. We were told in the store about "how high quality this floor is" and "how they use it in their entryways." They lied. We got sold junk.
Lumber liquidators is a scam and a lie. Their warranties are not worth the paper they are written on. We went through their entire warranty process and they told us to stick it.
They suck, they suck, they suck. Next time, I'll go to Lowes.
A year later the floor is garbage. It is full of chips and dents and they won't honor one dime of warranty. We were told in the store about "how high quality this floor is" and "how they use it in their entryways." They lied. We got sold junk.
Lumber liquidators is a scam and a lie. Their warranties are not worth the paper they are written on. We went through their entire warranty process and they told us to stick it.
They suck, they suck, they suck. Next time, I'll go to Lowes.
Comments:
Posted by saj80 on 2013-03-02:
The warranty on flooring is usually for the finish. While you may have dents and scratches, if they don't affect the finish, then the warranty probably won't apply. I installed wood flooring with a 50 year finish warranty, and I have dents, scratches, etc., but none of them affect the finish, they are only cosmetic, and part of what I expected with wood flooring.
Posted by BigAl on 2013-03-02:
Consumers need to better understand warranties on products purchased. Generally speaking a warranty covers manufacturing defects in the product purchased. You can have many many problems with a product that is not caused by a "manufacturing defect". Even some manufacturing defects are not covered by the warranty if they are listed as exclusions in the actual warranty. An example of this is not to warrant "cosmetic" defects. As a consumer who is buying a warranted product you should always read the warranty and never assume anything that is not explicit in the warranty. Warranties by their very nature have no assumptions. Also remember that when a warranty is involved whatever a salesman may say to you is useless unless it is stated in the warranty.
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