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Vacorama Complaint - Bad customer service at Vacorama

Review by Ann O Nymous on 2006-02-05
Vacorama is a physical store in the Northeast that sells vacuums and cleaning supplies. It also sells its products from a website. I emailed a question about a product to Vacorama in early December of 2005. I received an automated email saying that the person responsible for answering it would be on vacation for a few weeks and would answer it when he got back. He didn't. I politely resent the email asking that it be answered. It wasn't. I sent it a third time. No response. This all took place over a month's time. I sent another email saying that unless they responded, I would file consumer complaints against them. No response. It is now almost two months since I first contacted them. Obviously, something is wrong with this company. This is not acceptable customer service.
Comments:4 Replies - Latest reply on 2006-10-27
Posted by Ponie on 2006-02-06:
Can't you just call the store for an answer to your question? I've run into this occasionally. A 'contact us' link is shown, but no one ever bothers to contact you. I think a phone call would be your best avenue.
Posted by Hugh_Jorgen on 2006-02-06:
I hope you are kidding. They didn't answer an inquiry email and you are going to "file a consumer complaint" against them? Puh-leeze. Pick up the phone and call them - save the consumer complaints avenue for real issues.
Posted by vacorama on 2006-02-13:
yeah, this is ron, the webmaster at vacorama.com. This person did not have their emails spam filters set correctly, and that is why they were never responded too. I apologize for being away, i was getting married, there was nobody else to watch the store. Just about everyone who shops with us would tell you about the great customer service they experience. They always speak with a specialist, they always get honest information and they always get replied to if their spam blockers are set right.
Posted by alwaysfree on 2006-10-27:
I called Vacorama on the phone. The gentleman that answered
the phone was VERY courteous, helpful, and professional.
I purchased a machine from them, and received it 3 days
later via UPS. 5 star service, start to finish!!!! I think
ANN O NYMOUS either is a crackpot or an agent for one of
their competitors.

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