Solis - Hot Tub Cover
Hot Tub Cover Discoloration - Complaint
FLORIDA -- We ordered a hot tub cover from Solis Manufacturing. After having the cover for about 3 months I started to notice discoloration and degradation on the inside of the cover where it's exposed to water. Our hot tub is about 12 years old and had 3 previous covers. None of the previous covers had any issues related to the inside of the cover.
I sent photos to Solis indicating the problem and describing the problem. I received a generic response email pretty much saying the problem was due to over exposure of chemicals we added to the hot tub. We have an ozonator and use a little bromine. That's all. After calling Solis to follow up on the issue ...twice... I was informed that ozonators are a thing of the past, that no one uses them anymore and that was probably the problem.
Solis suggested I send the skin back to them for analysis. Sending the skin is next to impossible for me since the temperature here is below freezing half the year. I called the company that sold us the ozonator and they sell as many now as in the past.
Basically, Solis is telling me it's my fault, blaming it on the chemicals, which is crap. DO NOT BUY A HOT TUB COVER FROM SOLIS!!!!!