Dish Network - Why should I pay to fix their equipment, if I don't get to keep the equipment?
Dish Network Dish or Receiver - Complaint
ORMOND BEACH, FLORIDA -- I have used Dish Network for about 12 years now, I am aware that all the equipment I am using is the property of Dish Network and not mine to keep only to use, as I pay to receive the signal to be able to watch channels on my television. Recently I have been getting blackouts on my television with messages saying total signal loss. I called Dish Network and after doing their trouble shooting I was told that there was most likely a problem with their dish receiver and that I would have to pay their repairman $99.00 dollars for a repairman to come to my home to fix their receiver so that I can continue to pay them around $90.00 a month to receive the signal that I contracted for.
I was told by a gentleman with I.C.C. When I inquired several months ago when something similar happened that since I am paying to receive the signal it was the responsibility of Dish Network to make sure the signal was available to me when needed and since I do not own the equipment and have to turn it in to Dish Network when I quit Dish, that I was not responsible for repairs for their equipment. But it is their responsibility to make sure I can receive the signal or it is them who are violating the agreement.