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Air France - Employees Just Don't Care
Ticketing Problem - Complaint
Review by wbrad117 on 2013-03-02
Rating: 
MADRID SPAIN -- I booked a trip through the Air France web site for my sister-in-law, her husband, my niece and a friend traveling from Madrid to Houston, TX. Everything was fine until the morning of the first flight from Madrid to Paris. As Spanish people actually have three names, the middle and last was in their computer reversed. Their passport numbers where in their computer also and the ticket agent could see that this was them, but they where denied boarding passes and told that if they where allowed on board, once they reached the states, they would, meaning my in-laws, would be fined by immigration. The flight was at 7:00 am in the morning, but no one with authority would arrive until 9:00 am.
So, they missed that flight and once 9 am arrived, this minor problem was resolved in less than 5 minutes. So, they missed two days of vacation for a simple problem, plus had to pay extra to fly Sunday over a book-in agent's incompetence to use their head.
So, they missed that flight and once 9 am arrived, this minor problem was resolved in less than 5 minutes. So, they missed two days of vacation for a simple problem, plus had to pay extra to fly Sunday over a book-in agent's incompetence to use their head.
Comments:
Posted by Jeff on 2013-03-03:
Not sure where trm8r reads that the poster made an error. Seems like the airline made an error in their computer and caused a huge inconvenience to the inlaws. Good review!
Posted by JR in Orlando on 2013-03-04:
This just shows the importance of checking one's tickets on-line to make sure the names are correct, especially where there is a known problem of having three names, which computers are not set up to handle.
I have this problem because I am a "Jr." which necessitates making sure my ticket, my passport and my identification agree.
I have this problem because I am a "Jr." which necessitates making sure my ticket, my passport and my identification agree.
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