Vitacost - Never Again!
supplements - Complaint
Today was the LAST time I'll order anything from Vitacost! I live in Panama and orders from the US are shipped to my mail forwarding company in Florida. The Vitacost form would not accept my complete mailing address, so my order of almost $300 will NOT reach me. They only give you 15 minutes to cancel an order and by the time I was delayed with their "Chat" and then on hold trying to call them, the 15 minutes had long past. See a copy of the chat from their idiot "representative."
2:38:00 PM : Dottie: Initial Question/Comment: I just placed this order about 10 minutes ago. I have been trying to add "PMB PMA - 60" to my shipping address but your form never adds it. "PMB PMA - 60" is vital to my shipping address. I will NOT receive my order without it. If I do not receive my order due to your error, I will have my credit card company refund my money.
2:38:20 PM : System: Lavon I. has joined this session!
2:38:20 PM : System: Connected with Lavon I.. Your Reference Number for this chat is 41591.
2:38:20 PM : System: Thanks for getting in touch. I'm researching the answer to your question right now. Stay tuned--I'll have a response for you in a moment.
2:39:00 PM : Lavon I.: You are not able to add products to an order unless you cancel the order and redo it.
2:39:14 PM : Lavon I.: You only have 15 minutes to be able to do that though
2:39:39 PM : Dottie: Grrrrrr - I am NOT trying to add a product, simply to have your form reflect my complete mailing address!
2:40:45 PM : Lavon I.: Sorry miss understood.
2:41:05 PM : Lavon I.: Is there an order number for me to be able to look at please.
2:42:47 PM : Dottie: I gave the order number when I signed up for this "chat" - 15765748
2:44:18 PM : Lavon I.: Thank you one moment please.
2:45:23 PM : Lavon I.: I do apologize but I an mot able to pull this order up right now. It will take at least 1 hour for it to download to us in order to see it.