[X]
Write ReviewJump to 
Tiger Direct - Fraudulent Credit Card Charge
Complaint
Review by llsmeltz on 2013-03-02
Rating: 
FLAGLER, SOUTH CAROLINA -- Received my credit card bill and found a $700 charge from Tiger Direct. Have NEVER used this company EVER. Reported to bank which initiated Fraud Investigation and cancelled card. Called Tiger Direct and was told they wouldn't tell me what was charged to my account even though I gave them the credit card (I cancelled the card). No one there today to talk to me but they promise someone will contact me tomorrow. LOL
Comments:
Posted by Tezrien on 2013-03-02:
I am sure it will take at least a day to have their loss prevention people to look into the purchase to see if it was online or in one of their brick and mortar stores, where the order is shipping to if online etc. Oh and it IS Saturday when most places main office is closed. I have ordered from tiger Direct for years and never had a problem with any of their products or service.
Posted by trmn8r on 2013-03-03:
This kind of issue involves staff who most likely are 9-5 Monday through Friday workers - you know, like the business office. I would expect to have this conversation Monday, though I suppose it is possible someone could help you on the weekend. I'm not sure you will get very far though - perhaps only reporting what happened and possibly giving them enough to do an investigation.
My guess is the reason you could not inquire about the charge is you didn't supply the same information (name/address) that the person who used your card did. In other words, they can't verify you are that customer, so they can't give you information about the transaction.
If this were I, I would wait for your credit card company and Tiger Direct to do a fraud investigation. Unfortunately, companies provide no (zero) information about the matter until they are done (could take a few weeks).
I've used Tiger Direct and had good experiences. Hopefully an investigation will show a third party is responsible for this fraud. Better yet, that it actually was a mistake and you were not a victim of fraud.
My guess is the reason you could not inquire about the charge is you didn't supply the same information (name/address) that the person who used your card did. In other words, they can't verify you are that customer, so they can't give you information about the transaction.
If this were I, I would wait for your credit card company and Tiger Direct to do a fraud investigation. Unfortunately, companies provide no (zero) information about the matter until they are done (could take a few weeks).
I've used Tiger Direct and had good experiences. Hopefully an investigation will show a third party is responsible for this fraud. Better yet, that it actually was a mistake and you were not a victim of fraud.
Posted by madconsumer on 2013-03-03:
i have used tigerdirect for purchase multiple times. never an issue.
if tigerdirect is going to do an investigation, i trust their policy is to only tell police the results, not the card h older. was a police report filed?
often times charge of this sort come from scammers who steal credit card numbers from other sources. where has the credit card been? who else has handled the card? scammers are very creative in their ways to capture credit card numbers.
if tigerdirect is going to do an investigation, i trust their policy is to only tell police the results, not the card h older. was a police report filed?
often times charge of this sort come from scammers who steal credit card numbers from other sources. where has the credit card been? who else has handled the card? scammers are very creative in their ways to capture credit card numbers.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
