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Children's Place - Managers Behavior Unacceptable!
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Review by Consumer on 2013-03-03
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NORMAN, OKLAHOMA -- Children's Place in Norman Ok has a manager named James that was VERY rude about me asking him a question on a dress I was trying to return. He did the tag had to be attached, even though I showed him the tag size didn't match the size of the dress. Never worn because it didn't fit. Then he told me I was being rude and that if I was rude he wouldn't return it. Then he didn't anyway. Very reluctant to give me his managers name and only provided me with a 1-800 number which wasn't open.
I left, with an unreturned $35 dollar dress that doesn't fit.
I left, with an unreturned $35 dollar dress that doesn't fit.
Comments:
Posted by Jeff on 2013-03-03:
Sounds as if this manager doesnt like to give refunds to customers. This is why I always check refund policies before I shop at these never heard of businesses.
Posted by trmn8r on 2013-03-04:
I disagree with "Jeff" - there are almost 1000 Children's Place stores - this is not a never heard of business.
It is indeed stated in their return policy that the tag must be attached to process a return. However, if the tag size didn't match the dress size, I can see an argument could be made. Then I can see the store arguing the customer should have looked at the garmant tag.
Nobody should ever be rude. According to their website, there is an 800# with hours every day:
http://www.childrensplace.com/webapp/wcs/stores/servlet/contentDisplayView?langId=-1&catalogId=10001&storeId=10001&body=customer_help|contact.html&nav=helpCenter_nav.html
It is indeed stated in their return policy that the tag must be attached to process a return. However, if the tag size didn't match the dress size, I can see an argument could be made. Then I can see the store arguing the customer should have looked at the garmant tag.
Nobody should ever be rude. According to their website, there is an 800# with hours every day:
http://www.childrensplace.com/webapp/wcs/stores/servlet/contentDisplayView?langId=-1&catalogId=10001&storeId=10001&body=customer_help|contact.html&nav=helpCenter_nav.html
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