AT&T Wireless - Rude CS. Unfair Billing Practices.

Family Plan - Mobile Phone Service

Review by azon429 on 2013-03-03

Rating:

REDMOND, WASHINGTON -- Below is my CS experience with AT&T on-line account help. They were unhelpful and rude. Generally, I don't understand why I can't use the phone I purchased myself for what it was made - telephoning. instead I'm forced to pay for data services that I don't want. There has to be grounds for court action in there somewhere. Anyhow, wouldn't recommend them and am switching asap myself.

igor: and the fact that the phone doesn't work on your data network frequencies doesn't matter?

Sean Greene : You would be the first customer I have heard to have issues

igor: that doesn't really answer my question

igor: if frequencies of my phone don't match your 4G network frequencies properly, then it won't work

igor: my phone is not an AT&T brand phone

Sean Greene : I understand you believe that

igor: ?

Sean Greene : There is nothing I can do about removing the data plan from your line it is required for all smartphones

Sean Greene : That is policy set by ATT

igor: is it also AT&T policy to imply that your customer is stupid and thereby be rude to them? Do you have a manager I can speak to?

Sean Greene : I have not implied you are stupid at all

igor: ok. can you please answer my question

Sean Greene : You are looking for an exception to get you out of your contract and I am explaining there is no such loophole

igor: this was my question: igor: is it also AT&T policy to imply that your customer is stupid and thereby be rude to them? Do you have a manager I can speak to?

Sean Greene : All smartphones on the AT&T network require a data plan to be present

Sean Greene : I have not been rude to you at all

igor: I'd like to speak to your manager

Sean Greene : One moment Igor

One moment while I transfer the chat to 'Margaret Moss'.

Welcome! You are now chatting with 'Margaret Moss'