AT&T Wireless - Rude CS. Unfair Billing Practices.
Family Plan - Mobile Phone Service
REDMOND, WASHINGTON -- Below is my CS experience with AT&T on-line account help. They were unhelpful and rude. Generally, I don't understand why I can't use the phone I purchased myself for what it was made - telephoning. instead I'm forced to pay for data services that I don't want. There has to be grounds for court action in there somewhere. Anyhow, wouldn't recommend them and am switching asap myself.
igor: and the fact that the phone doesn't work on your data network frequencies doesn't matter?
Sean Greene : You would be the first customer I have heard to have issues
igor: that doesn't really answer my question
igor: if frequencies of my phone don't match your 4G network frequencies properly, then it won't work
igor: my phone is not an AT&T brand phone
Sean Greene : I understand you believe that
Sean Greene : There is nothing I can do about removing the data plan from your line it is required for all smartphones
Sean Greene : That is policy set by ATT
igor: is it also AT&T policy to imply that your customer is stupid and thereby be rude to them? Do you have a manager I can speak to?
Sean Greene : I have not implied you are stupid at all
igor: ok. can you please answer my question
Sean Greene : You are looking for an exception to get you out of your contract and I am explaining there is no such loophole
igor: this was my question: igor: is it also AT&T policy to imply that your customer is stupid and thereby be rude to them? Do you have a manager I can speak to?
Sean Greene : All smartphones on the AT&T network require a data plan to be present
Sean Greene : I have not been rude to you at all
igor: I'd like to speak to your manager
Sean Greene : One moment Igor
One moment while I transfer the chat to 'Margaret Moss'.
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