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Tracfone - Don't Do Business With Them
Cell Phone - Complaint
Review by fds on 2013-03-04
Rating: 
MIAMI, FLORIDA -- I have been TRACFONE for 1 year and a half. I thought initially it was a good pay as you go with triple minutes for the LG phone. I have had MUTLIPLE MULTIPLE problems with customer service. Calling the MIAMI number you are on hold for long periods of time. When not on hold you get transferred to Costa Rica the Philippines and this past Saturday was routed to Columbia. I asked numerous time to speak to a SUPV only to be put on hold longer and then the call was disconnected by TRACFONE.
Recently March 1, my TRACFONE only 3 months old, died - the on off switch ceased to work. I called TRACFONE - said they would send me a new one. Then on Tuesday, I decide NOT to get the new phone as I was switching providers and ending the terrible service with TRACFONE. I called - placed on hold for 15 minutes until I spoke to someone. I gave her my ticket # told her I do NOT want the new phone. I asked if it was shipped she said no. She cancelled it for me on Tuesday. I come home on Thursday and its at my door. I was LIVID. I called - was on hold for 45 minutes. Spoke to two people who could not help me and asked to speak to a SUPV. They wanted me to bring the phone to the P O to mail it back. I said NO, This is YOUR problem as I cancelled it on Tuesday. Finally was able to reach a supv - she and I sparred back and forth. I was on the phone with TRACFONE a total of 110 minutes.
TERRIBLE customer service, terrible people - some who cannot speak English. And I had to be on hold for 110 minutes when I called on Tuesday to cancel this new phone order. NOT my problem but they made me take 110 minutes out of my time to call them back AGAIN.
Last year, Kim in corporate was the only one who could help me. I had her phone # and lost it. The multiple calls this past month I requested to have them email Kim and wanted her help again. Never heard from KIM and doubt they emailed her. She is the only one who resolved my previous problems.
This is a TERRIBLE company for customer service. DO NOT USE THEM.
Recently March 1, my TRACFONE only 3 months old, died - the on off switch ceased to work. I called TRACFONE - said they would send me a new one. Then on Tuesday, I decide NOT to get the new phone as I was switching providers and ending the terrible service with TRACFONE. I called - placed on hold for 15 minutes until I spoke to someone. I gave her my ticket # told her I do NOT want the new phone. I asked if it was shipped she said no. She cancelled it for me on Tuesday. I come home on Thursday and its at my door. I was LIVID. I called - was on hold for 45 minutes. Spoke to two people who could not help me and asked to speak to a SUPV. They wanted me to bring the phone to the P O to mail it back. I said NO, This is YOUR problem as I cancelled it on Tuesday. Finally was able to reach a supv - she and I sparred back and forth. I was on the phone with TRACFONE a total of 110 minutes.
TERRIBLE customer service, terrible people - some who cannot speak English. And I had to be on hold for 110 minutes when I called on Tuesday to cancel this new phone order. NOT my problem but they made me take 110 minutes out of my time to call them back AGAIN.
Last year, Kim in corporate was the only one who could help me. I had her phone # and lost it. The multiple calls this past month I requested to have them email Kim and wanted her help again. Never heard from KIM and doubt they emailed her. She is the only one who resolved my previous problems.
This is a TERRIBLE company for customer service. DO NOT USE THEM.
Comments:
Posted by Jeff on 2013-03-04:
I used tracfone a LONG time a go and I hated it. It used to cost something like 10 cents per minute to call anyone, and always rounded up to the next minute regardless if you used 1 minute 40 seconds, or 1 minute 1 second....I remember having to call them a few times and I had problems with them too.
Did you pay for the new phone? I mean if the phone was free, who cares if they sent it to you.
Did you pay for the new phone? I mean if the phone was free, who cares if they sent it to you.
Posted by Starlord on 2013-03-07:
This is one unhappy customer. I have been with Tracfone for nearly eleven years now, and cannot be happier. I got the first one, because I saw the need for a cell phone after nearly having an accident, but could not afford the big guys. I tried Sprint, and my Sprint phone would not even work in the radio Shack store in Casa Grande, AZ, which was a Sprint dealer. I get excellent sound quality, great service, and I pay about $6.50 per month for the service. Try getting a deal like that from Sprint or AT&T. Tracfone is what the other services wish they were.
Posted by Wenzel on 2013-05-10:
I have been a Tracfone customer for about 10 years. I started with them because I was tired of paying more for my cell phone than my home phone. I absolutely LOVE my new LG840G that I got not too long ago and I get triple minutes every time I buy time. Tell me what other company rolls your minutes over and charges $164.00 for 2 years service! And that comes with 400 minutes - which with my phone comes out to 1200 minutes. I feel Tracfone is the best value out there. My LG does just about everything my sister's smart phone does and she pays $200 a month with Verizon. I have never had problems with customer service - guess I'm just lucky - and I am very happy with Tracfone.
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