American Automobile Association - I Sent My Check by Mistake and They Won't It Back
Membership Cancellation - Complaint
WILMINGTON, DELAWARE -- February 26, 2013
1 River Place
Wilmington, DE 19808
I have been a long term member of the American Automobile Association. This year, I intended to let my membership lapse, and did not pay my membership dues by check as I have done routinely over the years. My membership was to expire on February 1, 2013.
I mistakenly, some time ago, had set a payment order in my automatic payment system at the Navy Federal Credit Union, which unbeknownst to me at the time it happened, sent a check for $110.50 for my membership dues to American Automobile Association, which was received by the American Automobile Association on January 13, 2013, according to "Ashley" (I have her email address).
On January 29, 2013, I called the American Automobile Association, spoke to "Bernie" (I have his email address), explained what had happened, and requested a refund. He and I both noted my membership for the current year had not yet expired, and my membership for the next year had not yet started. He said no problem, the American Automobile Association would return my money by check in 14 business days.
When the check didn't arrive, I called the American Automobile Association on February 25, 2013, and spoke to Ashley, who checked my record. Ashley told me that: (1) the American Automobile Association had received my $110.50 check on January 23, 2013; (2) Bernie had logged my call of January 29, 2013, and as I had requested started the refund process; (3) someone else in the American Automobile Association had cancelled the refund; and (4) the American Automobile Association's policy is not to refund anything in a situation such as mine.
I told Ashley I rejected the American Automobile Association's policy and requested a refund. I also asked why no one contacted me to tell me that, contrary to Bernie's promise, the American Automobile Association was not going to issue me a refund. Ashley had no answer to my question. I asked to speak to someone higher in the organization. Ashley spoke to "membership" who told her to tell me I could send a letter. Ashley gave me membership's address.
Please reconsider, and send me my refund.