Best Buy - Horrible Business

Samsung Galaxy sII - Complaint

Review by yanina.carla on 2013-03-05

Rating:

MIAMI, FLORIDA -- Well first off I went to get a phone repaired and no one told me my phone was going to be replaced only repaired. So I got a "new" phone and everything on my old phone wasn't sync properly (by your sales associate) so I lost all my 600+ pics and contacts and bank info. I asked for my old phone and basically told that there's nothing that could be done its basically not your problem.
Ive had the "new replacement" phone since sat and it hasn't been working properly. It dies, no service, txt won't send, it sounds like if there is static on all calls. Its ridic how often it freezes and overheats. I left the store today (3 hrs ago) after spending 2 hrs with a supervisor trying to fix the problem. He said it was the sim card and software needed to be updated. They did that. I get home phone works fine until now. It won't charge and it just died. Won't turn on at all. I took the battery out and it works again but this is ridic. What kind of customer service is this???
Not to mention the fact that I'm waiting to be credited the $50 back from my loaner phone. I'm very angry with this company and geek squad. And yet no one does anything to resolve the matter.