Tropical Floorz - PAID but No Delivery After 3 Weeks - Will NOT Refund
Rug and Binding - Complaint
MERRITT ISLAND, FLORIDA -- Ordered a rug Feb 9 and was told delivery would occur in 6 days. We did not receive rug and we called a week post-expected delivery date and was told it was 'misplaced' or 'lost'. New estimated delivery date was for the following week. We called 03/02/2013 (2 weeks AFTER initial delivery date and 3 weeks after purchase) and was told that the rug wasn't in. After my wife said we were told it was already ordered and in he said the binder was sick.
I called back and spoke with John the "Manager" and I told him we did not need excuses. They should have communicated with us. They did not. Additionally, he couldn't comment on when we would expect the rug --- still --- after 3 weeks! Also said didn't know how long it would take but expected their binder to be back Monday or Tuesday. We asked for a refund and he proceeded to try to 'explain'. I responded that I did NOT need an explanation. I wanted a refund. If we wanted our product a week (or indeterminate days from today) we wouldn't have ordered it a month ago. John --- the manager --- hung up on me.
Customer Service --- unresponsive, rude Product Quality --- UNKNOWN we have no received it. I just wanted the product we PAID for. If you can't deliver it, we want OUR money back.