Best Buy is the worst store ever!!
iPAD - Complaint
BROOKLYN ATLANTIC TERMINAL, NEW YORK -- Best Buy is one of the first stores ever!!!! I had to return a gift for repair at Geek Quad. They refunded me the cost of the item so that I can purchase another instead. The sales representative placed my order and there is no record of it!! The money was deducted from the card, yet I had no item and there was also no record of the purchase in the computer but my receipt. They call it a "ghost order" b/c the item was really no longer available for purchase. (The sales representative was unknowledgeable of that smh) I had to wait a week for funds to return to me, when I should have walked out the store with my item. Then I had to go repurchase it all over again.... My disappointment is not only with the sales representative who should have known the item was not available for sale (as her peer pointed out to her), but it's also with Best Buy and their technological system that allows them to place these 'ghost order " in the first place. The instant the money is deducted from your card or is placed with cash, the order number does not exist!! Best Buy shame on you!! You owe it to your consumers to do better!