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Leatherup.com - Horrible Customer Service
Motorcycle Cover - Complaint
Review by Consumer on 2013-03-06
Rating: 
LOS ANGELES, CALIFORNIA -- I bought a cover for my motorcycle from Leatherup. The day I received it I tried to see if it would cover my motorcycle. It did not fit and I sent it back in the same box it came in with the exception I could not vacuum seal it to the size of a plastic lunch bag.
Three weeks later when I still did not receive my refund, I called them. The only Person I could talk to was the Supervisor David, who rejected my return because he said it had a mark on it and the box it came in was torn.
I finally received the cover back and it is perfect, just the way I sent it to them but one part of the box came loose where it was glued together came loose. Nothing torn and no oil, dirt or any other stains.
David told me that he was the only one I could talk to about this and that Frank, his boss already knows about the rejection. I asked to talk to Frank and was denied and told I am stuck with my purchase.
Save you money and spend it at a reputable company that stands behind their products. Leatherup return policy is a scam!!!! DO NOT USE THIS COMPANY TO BUY ANYTHING.
Three weeks later when I still did not receive my refund, I called them. The only Person I could talk to was the Supervisor David, who rejected my return because he said it had a mark on it and the box it came in was torn.
I finally received the cover back and it is perfect, just the way I sent it to them but one part of the box came loose where it was glued together came loose. Nothing torn and no oil, dirt or any other stains.
David told me that he was the only one I could talk to about this and that Frank, his boss already knows about the rejection. I asked to talk to Frank and was denied and told I am stuck with my purchase.
Save you money and spend it at a reputable company that stands behind their products. Leatherup return policy is a scam!!!! DO NOT USE THIS COMPANY TO BUY ANYTHING.
Comments:
Posted by Whiteduck on 2013-03-06:
Thanks for the info. Good to know. I've purchased a few jackets and gloves from Leatherup and never had a problem. Their sizes are way off, so returns are a given. But I've never had anything denied.
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