Sears - Cannnot Get Refund for Returned Merchadise

Posted by Cookies!!! on 2013-03-06:

Did you use a debit card? Does it have a Visa or MasterCard logo? If it does, call your bank and ask them for a chargeback. Or file a dispute to get it on record with your bank.

Posted by clutzycook on 2013-03-06:

File a dispute with your credit card

Posted by CrazyRedHead on 2013-03-07:

I'd be calling once a day if I were you, first think in the morning after I check my bank account.

Posted by JR in Orlando on 2013-03-07:

The OP needs to communicate more in writing, sending letters certified for proof of receipt. This may end up in a lawsuit, and the she said/he said of telephone calls is pretty worthless evidence. Put in the letters what they are telling you: "This is to confirm our conversation of March 1, 2013 when your employee, jinny smith, said ....."

Posted by SearsCare on 2013-03-08:

bonnietabeam, we sincerely apologize for the delay of your refund. We appreciate your actions to have the duplicate order returned and saddened we have not fulfilled our promise to you. We would like to connect you with our case management team for investigation and complete our commitment to you! At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be concerned by this any longer. In the email please provide the best contact phone number or the number to which the items were purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (bonnietabeam) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Christine R.
Social Media Moderator
Sears Social Media Support