Geek Squad - Spent $500 on a "Solution" That Didn't Solve Anything
Laptop Repair - Complaint
STERLING, VIRGINIA -- So I was having problems with my laptop as it was randomly freezing up and rebooting itself. I bring it into Geek Squad for an analysis. Once complete, they tell me I need to replace the graphics card for a whopping $500. I, trusting this was a correct diagnosis and having an expensive device, agreed, paid up, and received my "fixed" laptop a couple weeks later. Used to not having a laptop, I didn't touch it much for the first month, and the problem didn't arise as it was random and usually associated with heave use.
A month later, the issue reoccurred and became more and more frequent. I brought it back in December and complain that it is still broken. They re install the OS and scanned for viruses. I get it back, same problem, nothing is fixed. I take it in again and they tell me I need to pay more money to have it analysed again, otherwise I'm screwed and just spent $500 on a solution they told me would work and didn't. I don't have the money to continue dealing with them anymore, my laptop is still broken, and Geek Squad is rejoicing in making my money off of their own false claims.
Pissed? Yes. Their customer service? extremely dismissive and unhelpful. Would I recommend Geek Squad to others? No, I'll probably go as far to write an angry review about them and warn others of being scammed. Oh ya, Geek Squad scams it customers.