Allstate Auto Insurance - Allstate Commercials Are Not True to Their Customer Service
Garage Damaged by Allstate Insured Automobile
ATLANTA, GEORGIA -- An Allstate insured customer's car crashed into my garage causing damage to 2 garage doors, main load bearing support and frame. Filing the claim, the Allstate Claim Representative took information pertaining to the accident report file by the Local Police and informed me that I should hear from Allstate within 24 hours. 48 hours (2 days) passed, no contact from Allstate; so I called inquiring as to why I had not be been contacted.
This Allstate Representative was very rude in telling me that I did not submit a claim with a Contractor's estimate. I inform Allstate that in the initial reporting of the claim, I was not informed of the steps that needed to completed in filing the claim, only the Police accident report information was requested from me. I requested to speak to a Manager, but very convenient to/for Allstate, all Managers were in a meeting. I requested for a Manager to call me inference to claim, but no one ever called.
After submitting the Contractor proposal, I received a call from a Becky stating that Allstate was settling at 40% below submitted contract proposal and I could take the settlement and do whatever I please because it was none negotiable. I ALSO ASKED, to have a claim adjustor contact me, and/or the Contractor, but again Becky told me that they would not; true to her word, no Adjustor has contacted me or the Contractor. I'm very taken aback by Allstate response to my claim. Their insured customer's auto damaged my property, but Allstate is treating me as I'm the villain.
With their paid spokesperson and actors/actresses, the commercials may be entertaining, but Allstate true Customer Service and Claims Representatives are very lacking and in a sense MAYHEM!