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Allstate Auto Insurance - Allstate Commercials Are Not True to Their Customer Service
Garage Damaged by Allstate Insured Automobile
Review by hamptongregory on 2013-03-07
Rating: 
ATLANTA, GEORGIA -- An Allstate insured customer's car crashed into my garage causing damage to 2 garage doors, main load bearing support and frame. Filing the claim, the Allstate Claim Representative took information pertaining to the accident report file by the Local Police and informed me that I should hear from Allstate within 24 hours. 48 hours (2 days) passed, no contact from Allstate; so I called inquiring as to why I had not be been contacted.
This Allstate Representative was very rude in telling me that I did not submit a claim with a Contractor's estimate. I inform Allstate that in the initial reporting of the claim, I was not informed of the steps that needed to completed in filing the claim, only the Police accident report information was requested from me. I requested to speak to a Manager, but very convenient to/for Allstate, all Managers were in a meeting. I requested for a Manager to call me inference to claim, but no one ever called.
After submitting the Contractor proposal, I received a call from a Becky stating that Allstate was settling at 40% below submitted contract proposal and I could take the settlement and do whatever I please because it was none negotiable. I ALSO ASKED, to have a claim adjustor contact me, and/or the Contractor, but again Becky told me that they would not; true to her word, no Adjustor has contacted me or the Contractor. I'm very taken aback by Allstate response to my claim. Their insured customer's auto damaged my property, but Allstate is treating me as I'm the villain.
With their paid spokesperson and actors/actresses, the commercials may be entertaining, but Allstate true Customer Service and Claims Representatives are very lacking and in a sense MAYHEM!
This Allstate Representative was very rude in telling me that I did not submit a claim with a Contractor's estimate. I inform Allstate that in the initial reporting of the claim, I was not informed of the steps that needed to completed in filing the claim, only the Police accident report information was requested from me. I requested to speak to a Manager, but very convenient to/for Allstate, all Managers were in a meeting. I requested for a Manager to call me inference to claim, but no one ever called.
After submitting the Contractor proposal, I received a call from a Becky stating that Allstate was settling at 40% below submitted contract proposal and I could take the settlement and do whatever I please because it was none negotiable. I ALSO ASKED, to have a claim adjustor contact me, and/or the Contractor, but again Becky told me that they would not; true to her word, no Adjustor has contacted me or the Contractor. I'm very taken aback by Allstate response to my claim. Their insured customer's auto damaged my property, but Allstate is treating me as I'm the villain.
With their paid spokesperson and actors/actresses, the commercials may be entertaining, but Allstate true Customer Service and Claims Representatives are very lacking and in a sense MAYHEM!
Comments:
Posted by Karnamay on 2013-03-08:
I would definitely get a lawyer. When lawyers get involved they change their tune pretty quick.
Posted by trmn8r on 2013-03-08:
I tend to agree with Karnamay - you need assistance of some sort, and it appears a lawyer would be the right kind. Dealing with Allstate yourself, you will not be treated like their insured. You are the enemy in this scenario.
Posted by BigAl on 2013-03-08:
My first reponse would be to sue the person who did the damage to your property. He or she is afterall the responsible person in this instance. AllState is merely the company they have chosen to protect them in these type of incidences. If Allstate policy holders are held accountable for the shortcommings of their protection it will have an adverse effect on their continued loyalty to the company. Allstate could not care less if you are happy but if the people who supply Allstate with premium money are not happy with their coverage then Allstate will be forced to change their business model. Keep in mind that the insured in this case probably thinks it is not his problem when in fact it is.
Posted by madconsumer on 2013-03-08:
contact your homeowners insurance carrier, and have them intervene.
Posted by clutzycook on 2013-03-08:
Mad has the best answer, IMO. If that fails, then get a lawyer.
Posted by MadMom on 2013-04-16:
I agree whole heartedly. My daughter was injured in an auto accident caused by an Allstate policy holder. While they paid for my totaled car (barely),they are being nasty about paying for her injuries. They told my husband, one you're PIP runs out (handled by our insurance (State Farm) - who has been wonderful with every claim we have erver had with them) we're on our own until we "settle" How are we supposed to "settle" before we know what care she is going to need and for how long? She's still in physical therapy and still in pain....
Good Luck! Your NOT in "Good Hands"
Good Luck! Your NOT in "Good Hands"
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