Be Wary Of Hotel.com
Hotel Reservations - Complaint
WEB SITE -- Hotel.com does not support its 'refundable' claims in the web site based hotel reservations. When I needed to change the arrival date, even though I was making the change 6 months prior to the reservation date, I was charged night's hotel fee. I called hotel.com about this, and after spending an hour and a half on the phone and talking to 3 different people, I was not able to get the problem fixed.
I won't use this web site again and recommend to others not to use the site.