Home Depot - Being treated like an identity criminal with my own credit card
FRESNO, CALIFORNIA -- I have a Home Depot card, I've had it for ten years never missed a payment never late. I go to buy something with my card, and it says ask for assistance on the self check out line. I was treated like garbage, they called someone and the people on the phone wanted them to verify my drivers license, they did that, then they wanted to talk to me, they said I have not updated my account profile and they needed to verify my cell phone number, I made that profile 10 years ago, I had no idea what the cell phone number was, so she tells me to give the phone back to the sales person, then they want to know if I have a debit card, I asked why they wanted to know that, no answer, I get my debit card out and she verified once again it was my card. She told the person on the phone that it was a Visa logo on the card. Then they finally let my card go through.
I have never been so humiliated in my life, when I got home I called Home Depot customer service and got this stuck up hag from Tennessee I was furious and yelling at her and all she kept saying to me was she was not going to talk to me if I kept yelling at her, she threatened me if I didn't stop I was going to be listening to air, meaning she was going to hang up. I finally got fed up with her snotty arrogant I don't really give a crap attitude and I will admit I called her a very nasty name and hung up on her.
Home Depot better get their customer service personnel in line, I still felt like I was being treated like garbage when I did nothing wrong. As far as I'm concerned they have lost my business.
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