Hotels.com - Bait and Switch
TUCUMCARI, NEW MEXICO -- We were two hrs. out from Tucumcari, NM March 8, '13. I went to their site on my smart phone. The listed price for LaQuita was $93 pre tax, but on the phone they quoted me $117 pre tax. I asked to speak with a supervisor, after much arguing, I was put on hold for over 17 minutes and then the phone representative finally hung up on me.
The person I was speaking to was difficult to understand (speaking to someone in India?), argumentative and rude. I will never use hotel.com again, due to the bait and switch. Ended up at the Hampton Inn in Tucumcari, called them direct, great room paid less than quoted on hotel.com.
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