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Hollysprings Family Dentistry Complaint - how Can any honest person (doctor) do something like this?

Review by ANGEL17 on 2006-02-07
HOLLYSPRINGS, NORTH CAROLINA -- Well heres the story I had to take my soon to be husband to the hospital b/c he was in severe pain I didn't leave until 3:30am from the hospital...My appt was at 8:00 that morning... I couldn't make it there was no way ( I have cancer and can only make it for a small amount of time ) the dentist knew this. The person speaking for her in her office called me and told me that I NEEDED TO GET OUT OF BED AND GET UP THERE OR THE DENTIST WAS GOING TO CHARGE ME A UNHEARD OF $50.00
she had no paper work and ended up posting it on her website that morning so that she could try to stay out of trouble with the BBB. she called me back in the office after making me wake 20 min's when she told me the real reason she wanted me up there was b/c she had set aside a whole hour ( that wasn't the case at all.. anyway once she called me back she told me that was rude and she had the choice of who she saw and that for all she was concerned I could get out... so I walked out. she is still trying to charge me $50.00. I am on medicaid what a worthless thing to do ya know.
I think I finally met the most rude,un-caring people in the world... sO I am just wondering what you would do about it!! and asking you to watch out for this company they are what I would call out of this world.
Comments:5 Replies - Latest reply on 2006-02-07
Posted by Hugh_Jorgen on 2006-02-07:
I'm guessing she wanted to cancel a standing dental appoinment on short notice and the dentist threatened to charge her for the missed appointment - at least that's the best I can get out of her story. Now at least around these parts, that's standard practice for any doctor - cancel less than 24 hours in advance and you pay anyway, no matter how sad your sob story is. The dentist lost out on an hour of revenue - it was too late to schedule someone else in that time slot so the dentist lost an hour of revenue - any they are just supposed to smile and accept it?
Posted by spiderman2 on 2006-02-07:
all the medical professionals I deal with for me and my children have the same policy....24 hours or a charge for a no-show. No private insurance or medicare/caid will pay that charge either.
Posted by yoke on 2006-02-07:
What I don't understand is the doctors can charge you for missing an appointment, but they can call you the same day to reschedule an appointment or better yet when you go for your appointment and have to wait an extra hour to be seen, because they have overbooked. I understand that when you cancel the doctor looses the spot you were in, but usually it is time for them to catch up on the overbooking of patients. I am convinced they expect people to cancel at the last minute and that is why they ovebook appointments. Could you imagine if all the patients that were booked actually showed up!
Posted by Sparticus on 2006-02-07:
Amen yoke. It is ludicrous that they can charge for cancelling, but you get no compensation for wasting extra hours while they play catchup. My time is worth money too, maybe not as much as a doctor, but that shouldn't matter.
Posted by RVRBOATKNG on 2006-02-07:
Doube Amen, Yoke. I was thinking the same thing as I read the story. Things do happen and sometimes you just can't make the appt. I'm sure the paitients in the waiting room are grateful for the cancellation. And don't sell yourself short Sparticus, maybe we don't make the fee of a doctor/dentist but your time with family or your own schedule are worth more than money. I don't think alot of doctors see that side of the coin. And I think they would really find it difficult to collect for services that are not rendered.

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