Rooms to Go Complaint - Rooms to Go can GO!
Don't waste your time with this poorly run company. In October we ordered a chair, dresser, bed and end table. We were told it would be delivered the end of November since it was not in stock. Fine, since there was no rush for us to have it earlier. They called the end of November and said we were scheduled for delivery in two days. Well, my wife and I both work and could not sit around for the truck. They were totally not helpful to give either a time frame for that day's delivery or to reschedule for a different day. The attitude was, either take delivery or the furniture will be given to someone else and you will have to wait for the next shipment of your furniture.
Fast forward now to the end of December, since the November delivery could not be coordintated. Now they tell us that it will be deliverered on 12/30 between 12-5. Great! Now we have a time frame for the truck and will finally get our furniture. Well, after sitting home all afternoon, we call customer service (oxymoron since they do not give any service to a customer) at about 4:30 to make sure it is still on its way. The rep says that they can't do anything until after the scheduled time. OK then, we will call back at 5! At 5:15 the rep can't give us any answers and gives us the trucker's cell phone number and he is at least 5 hours away!! But Mr. Truck Driver says he will be there by 8:00 PM! First of all who gets a delivery at 8:00 at night? Secondly, how is he going to make it in 3 hours when he is 300 miles away? The driver can't explain how and neither could the Customer Rep.
FINALLY, at 10:30 PM the truck pulls up to the house. They bring in the furniture, we look it all over, and the footboard for the bed is damaged and a leg for the dresser is too! WOW, what a surprise that this was not going to be over with! Rooms To Go says a "repair technician" will come out. A missed appointment later, the tech today,looks at the furniture and says "you need new pieces" and he will notify the company and they should contact us within 5 days!
Well, we have waited this long....
Do yourself a favor and run very quickly away from this company. If you want customer service, helpful employees, quick delivery or any other type of positive experience .... shop with ANY other company.
I would not recommend this company to my worst enemy!
ROOMS TO GO can GO!