Priceline - Do Not Use Priceline.com
Cancellation Of Airline Ticket - Complaint
WARNER ROBINS, GEORGIA -- I would never use Priceline.com ever again. My husband scheduled a flight for my 70 year old mother, however due to reasons of anxiety of flying she needed to cancel the flight. We made a call to Priceline hoping to get this resolved all to be transferred to 4 different Priceline employees, we were told that they could not cancel the ticket under any circumstances, not to mention how rude Bernice, the last and final so called "Customer Service" person was to my husband, not to mention when he asked her if he could get the name of her supervisor, she declined to provide it along with declining to give him her last name, so we ended the call with nothing but frustration and disgust. The airline was more than willing to cancel the flight, but Priceline was not!!!
Please if anyone is ever thinking of booking a flight, please do not ever think of using Priceline. They are the absolute worst of the worst. The company must be really having financial struggles if they are unwilling to cancel a flight, which I might add they will turn around and resale, but are unwilling to keep satisfied, repeat customers. I will never use Priceline again they really a lesson in good customer service, because no matter how much they advertise, word of mouth is and still remains the best form of advertisement. Signed a disgruntled customer.