Lufthansa Airline Complaint - very bad service by Lufthansa
VANCOUVER, FRANKFURT -- I took Lufthansa from Munich to Vancouver, transferred from Frankfurt. Since I was going to snowboard in Whistler, I took a big burton snowboard pully bag with me. It was not problem to check in Munich.
After a wonderful vacation in Whistler, I went to Vancouver airport to check in. But this time, I was told the burton pully bag was too heavy (34kilo), they had changed the policy from Nov. 1st. 2005, all luggage should be less than 25 kilo, bla bla bla. I had to pay 30 dolloar for this. My good feeling of vacation was completely ruined by this. I was issued an electrical ticket in Munich and there was nothing mentioned about luggage weight (this same pully bag). Second, later some passangers told me I could remove some staff from the over weighted bag and put it into another bag. I did have a backpack. The point is that the lady in the check in didn't bother to give me this advice. How would Germans learn how to provide services? Their altitute is totally unacceptable. Later I tried to complain at Frankfurt Airport, the feedback from Lufthansa employee was also very bad. He was so rude. I would never fly Lufthansa again.