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Direct Shopping Network - I placed and PAID for many orders which I never received
Rings, diamonds etc
Review by helenpolacek on 2013-03-10
Rating: 
GLENDALE, CALIFORNIA -- On May 10, 2011 I called DSN (Direct Shopping Network)I asked them about a certain 14k yellow gold ring with a 7x5 tourmaline ring. It was a very beautiful ring especially for the money. I decided to order it, but during the conversation with the young kids that they hire(I got the idea something was up with this ring) It was just to good of a deal for the money so I cancelled the order. On August 27th 2011 I receive a package from DSN-I wondered what that was seeing as how I had just placed my last order about a week before that. And low and behold here is this ring that I had decided NOT to order on May 10, 2011. The following day I returned it and have never ever received my money, any acknowledgement that they received it although I did put a delivery notice on it so I know they got it back. Meanwhile In July 2011 and August 2011 I ordered come things which I have NEVER seen, In Aug 2011 I ordered a 14k yellow gold ring with a 2 carat pink tourmaline gemstone set in it. It was about $350.00(or within 15-20 bucks of that price)I also ordered two sets of diamonds which I have never seen or been refunded and the lists just goes on and on.
I did business with this company for probably 7-8 years before this and never had any problems except that they were always very SLOW with their shipping. I think what surprises me the most is that "Blue Shepard" I still believe is a honest man and I find it rather hard to believe that he is aware of all of the dozens of people that have been ripped of and does nothing about it. I also ordered 8 rubies one time that were supposed to be at least 1 carat each and come with paperwork stating that they were genuine and examined by a GG(graduate gemologist)I Received 8 small tiny 6x4 rubies. Shame on them for ripping people off. I actually have heard when waiting for info from a phone attendant when I was NOT on hold but the phone was just sat down, I heard some very disturbing and to call it unprofessional would be a massive understatement statements in reference to "comments made about so and so to each other while I was waiting".
Calling them names and such that should never have been said at all. But neither Art or anyone else has even tried to do anything to refund my money or fill my orders, I sent e-mails explaining each and every order, I sent letters, I contacted the Los Angeles District Court and still no one answers me. They really had a good thing going when they started out, they really did but it was all down hill from about 2010. All I want is what I paid for or my MONEY.
Thank you. Katherine85
I did business with this company for probably 7-8 years before this and never had any problems except that they were always very SLOW with their shipping. I think what surprises me the most is that "Blue Shepard" I still believe is a honest man and I find it rather hard to believe that he is aware of all of the dozens of people that have been ripped of and does nothing about it. I also ordered 8 rubies one time that were supposed to be at least 1 carat each and come with paperwork stating that they were genuine and examined by a GG(graduate gemologist)I Received 8 small tiny 6x4 rubies. Shame on them for ripping people off. I actually have heard when waiting for info from a phone attendant when I was NOT on hold but the phone was just sat down, I heard some very disturbing and to call it unprofessional would be a massive understatement statements in reference to "comments made about so and so to each other while I was waiting".
Calling them names and such that should never have been said at all. But neither Art or anyone else has even tried to do anything to refund my money or fill my orders, I sent e-mails explaining each and every order, I sent letters, I contacted the Los Angeles District Court and still no one answers me. They really had a good thing going when they started out, they really did but it was all down hill from about 2010. All I want is what I paid for or my MONEY.
Thank you. Katherine85
Comments:
Posted by Jody on 2013-03-11:
I'm sorry that you've had such issues with this company, but with all the problems you've had with this business, why would you keep ordering from them?
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