H2O Labs (Water Distillers) - Customer-UNfriendly Policies
Water Carafe for Water Distiller - Complaint
MUSKEGAN, MICHIGAN -- I purchased a one gallon glass water bottle from H2O Labs for my water distiller. It looked great, but it only lasted four weeks before it cracked. It didn't drop; it didn't fall; it wasn't hit by anything. I just moved it on my counter and Wham! the bottom had a crack in it.
The company refused to honor the warranty because they only warrant it for 30 days, and it was already 32 days since I had received it! They wanted me to pay to ship it back, and pay half the price of a new one, which is $49.95 I said 'no way'. It could easily happen again because the glass they use is very flimsy.
I'll stick with Waterwise. Their one gallon containers cost much less and they don't break. I've had a Waterwise glass container for 3 years, with no problem.